Terms of Use
  1. General

1.1. The use of Forrest Element’s website and / or landing page is subject to the following terms and conditions and indicates their acceptance. All users of the Website and / or Landing Page agree to the Terms of Use and accept and agree that they will have no claim against Forrest Element, or the product marketer, or anyone on its behalf, other than claims related to breach of obligations contained in these Terms of Use.

  1. Products

2.1. The Company may at any time, at its sole discretion, change the website content and / or landing page and the products sold therein. The fact that a particular product has been offered for sale on the Website at any time does not guarantee that it will be offered for sale in the future, the Company does not undertake any minimum scope, availability or variety.

  1. Product purchases on site

3.1. Subject to the provisions of these Terms, all holders of a valid credit card, respected in Israel, may purchase products on the site in question, provided they have provided the requested information during the purchase, and may also purchase products on the site and / or landing page.

3.2. However, the company may not allow a particular customer to purchase products on the site – for any reason whatsoever and even if he has previously ordered products from the site. Without derogating from the foregoing, the Company may revoke their eligibility to transact on the Website in any of the following cases:

  • If you have intentionally provided incorrect information when registering on the site.
  • If you have committed an act or omission, which may harm or may harm the Website or Company, or any third parties.
  • If you have used the website services to perform an illegal act under the laws of the State of Israel or to enable, facilitate, assist or encourage the commission of such an act;
  • If you have violated the terms of this Agreement.
  • At the payment stage of each transaction, the company will check the credit card through a clearing company and the transaction will be approved subject to the credit company’s approval. Transactions for blocked and / or restricted credit card holders will not be approved for use in any way.
  • In security restricted access areas, Forrest Element may place the products on the customer in an acceptable location, which will be coordinated with them in advance. Acceptance of the product (s) will be at the customer’s responsibility only. Forrest Element disclaims any responsibility for non-receipt of the product if it has, for its part, shipped with an orderly courier company.
  1. Deadlines and mode of delivery

4.1. It is hereby clarified that you will have no claim, demand or claim against the Company for the shipment other than claims related to breach of obligations appearing in these Terms of Use.

4.2. It is clarified that the Company will not be liable for delays resulting from incorrect user information or delays due to the delivery company, however, we guarantee that you will receive the product within 2 business days, if you do not receive it within 2 business days – you may cancel the transaction and receive the full Your money back.

  1. Changes and Cancellations

5.1. The Purchaser may execute the transaction in accordance with the provisions of the Consumer Protection Act and / or the Consumer Protection Regulations (hereinafter: the “Consumer Protection Law”) as set out below,

5.2. Cancellation / sale by customer before shipment: If a customer wants to cancel a transaction / sale before the shipment is sent, he can do so by canceling an email to support@forestelement.com or by phone: 077-9971756 and the transaction will be canceled immediately without any additional charge Some and without conditioning

5.3. If a customer has not closed his order, including due to a failure to enter a name and the number of payment methods, within 14 days of the order being made, the Company may cancel the order, at its sole discretion.

5.4. Shipping Check: You are requested to check the shipping content immediately upon receipt and compare it to both the order and the invoice that will be delivered to you on delivery (or to the invoice sent to you by email in the system), without delaying the courier. If you have any questions or inquiries about the order that you have received, you can contact our customer service via email at support@forestelement.com or by phone: 077-9971756 within 24 hours of delivery. In the event that the product is damaged in any way, the Company will provide a new product to the customer at its expense.

  1. Update prices

6.1. The Company is entitled to change the prices of the Products as set forth below, in its sole discretion and without prior notice.

  1. VAT

7.1. All prices listed on the Forrest Element / Fa-Jen website are denominated in US Dollars. Prices include VAT.

  1. Payment Method

8.1. The website only respects payment by valid credit cards issued by one of the credit card companies operating in Israel. This is as long as they allow payments on the Internet and how they allow them, depending on the type of credit card you have. In addition to a valid credit card, as mentioned above, you must have an Israeli identity card or a valid passport.

8.2. Forrest Element / FaGen reserves the right to discontinue the use of any form of payment on the Website, to permit the use of additional payment methods and to apply different payment arrangements to the types of credit cards or payment methods that the Website respects.

  1. Terms and payment dates

9.1. Terms and payment dates will be in accordance with the Company’s decision. Payment dates and the number of possible payments will be displayed for your confirmation when you confirm your order.

9.2. We believe in the benefit of the customer, so we have no lowercase letters – when we promise, we also stand behind it.

Full refund – Terms:

Company Terms of Refunds and Transactions Cancellation:

We calculate 14 days (not 14 business days) from the day you received the product. Product day of receipt This is the day on which the delivery company completed the shipment activity and reported to us a completed shipment. If we received a completed shipment report, but the customer did not receive the order, she will need to contact the shipping company. Forrest Element disclaims any responsibility for the shipping company.

In the event of a refund, we incur various costs with the clearing company and other entities, so we will refund the amount you paid with a 10% cancellation fee or NIS 45 – the higher of them.

In case of cancellation of a transaction, we will submit a request to cancel a transaction to the credit company through which the purchase was made. After submitting the application – it is not our responsibility for the refund and therefore, it is the cardholder’s obligation to verify with the credit company that a refund has indeed been made. On the other hand, Forrest Element will make sure that the credit company approves the cancellation of the transaction if necessary.

There is no cancellation on cash transactions.

Transactions made through various applications such as Pay-Box, Pepper-Pay or Bit will only be returned to the payer’s bank account number, under all of these terms.

In the event of a request for cancellation of a transaction and / or refund, the customer must return the product as complete and in its original packaging (even if opened and used) to the company’s offices and only then will a request to cancel the transaction be submitted by us to the credit company.

The product will only be returned by a shipping company such as Cheetah or Israel Post, with the option of tracking. Any other way – you will not be accepted and will not be considered a delivery.

By actually opening the product (removing the wrapped nylon), you acknowledge and agree to the terms set forth herein.

You are aware that as noted on the label of each product, it is advisable to consult a physician before use. We disclaim any liability for any reimbursement, claim or complaint if you have not contacted the physician prior to use.

Refund requests will be made while officially contacting the customer service department by phone or email.

Only new customers will be eligible for a refund. If you have already made a purchase with us before, canceled and purchased again, you will not be eligible for a refund. (New customers are measured by their full name, ID number and / or payment method, when one of these figures is enough to appear in the company’s system). The company may decide who is considered a new and eligible customer for reimbursement.

During these 14 days, the customer has a real opportunity to try the product and notice the results it receives from its use.

However, every person has a different scalp, different skin type, living or dead hair follicles or nonexistent, the client is in some kind of drug treatment that may affect the results of using the product, and the results vary from person to person.

Therefore, if the customer does not notice any change, or is dissatisfied with the product – he may contact us in writing to the e-mail and / or telephone indicated below and request his full money back.

By making the refund and receiving the refund from the requesting customer – the customer will have no further claim, complaint or appeal and / or disagreement about the requested amount or any other amount.

In case of purchase of more than one product, and the complaint is about one of the products, the customer agrees that the refund will be in accordance with the value of the product on the day of purchase and subject to the terms stated here.

  1. Offers, benefits and discounts

10.1. The site offers shopping offers, benefits and discounts to its customers. The Company may offer various promotions, benefits and discounts on the Site in accordance with its needs or wishes, and may at any time discontinue these discounts, benefits and discounts, exchange them or change them without having to give any prior notice.

10.2 There is no duplication of offers, benefits or discounts on the site.

  1. Change these By-Laws

11.1 The Company reserves the right to change the instructions and terms of use of the Website at any time in its sole discretion. Users have the responsibility to review the Terms of Use periodically to keep up to date with changes.

  1. Miscellaneous

12.1. The Company will take all reasonable steps to secure the information provided by a user. At the same time, it is made clear that the company cannot secure the complete information and communication systems security against unauthorized intrusions and prohibited use by third parties. Therefore, the Company will not be held liable, directly or indirectly, in the event of the disclosure and use of the information provided by the user on the site, directly or indirectly, from unauthorized penetration of others or as a result of acts and / or omissions which are not under the control of the company.

12.2 This site may allow users in it to obtain advice in various fields, either through direct correspondence, through articles, through advertisements or in other ways, and Forrest Element and marketer and manufacturer of the product, does not recommend or comment on the advice provided on the site. It is hereby clarified that the advice provided on the website does not seek medical advice, as any person suffering from any health problem, including any skin problems, allergies or sensitivities, must consult a physician prior to using the product. Forrest Element and marketer and product manufacturer Fa-Zhen will not be responsible for the nature of the advice given on the site and will not be responsible for the impact of the recommended products.

12.3 All copyright and intellectual property, of any kind, in connection with any publication, content, article, design, application, file, software or any other material, whether tangible or abstract, published on this site or on its behalf belongs exclusively to the company. You may not copy, distribute, publicly display, disclose to any third party or make any commercial or non-commercial use without the express written consent of the Company. You can contact us with any questions about using the company website by emailing support@forestelement.com

12.4. Only the laws of the State of Israel will apply to the use of the Website.

12.5. The sole jurisdiction for any matter arising from the use of the Website is solely in the competent courts of Tel Aviv.

By filling in the details, each user agrees to send marketing and / or promotional mailing material and / or any other material by the Company and / or the Group to his or her e-mail address and / or residence and / or delivery of messages directly to his mobile phone and all in accordance with These Terms and Conditions and Terms and Conditions appearing alongside the Customer’s approval for such advertising mailings

For any questions or details please contact us in writing or by phone here. Response time to emails within 3 business days and a quick phone answer:)

For any questions or details please contact us in writing or by phone here. Response time to emails within 3 business days and a quick phone answer:)

support@forestelement.com 077-9971756

This is not a recommendation for purchasing any product, or a statement about their effectiveness or features. Forrest Element and / or Fa-Gen’s products are not a cure and are not intended to cure any disease. Relying on the information below is the responsibility of the reader only and it is advisable to consult a qualified physician before purchasing any product.

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